Privacy Policy

Who we are

Kabini Kaanana by TwoFrogs operates a nature homestay in Beechanahalli, HD Kote, Karnataka. If you have any questions about this policy, contact us through WhatsApp, phone, or email using the details on our Contact page.

Information we collect

We may collect the following information when you use our website or book a stay:

• Contact details such as name, phone number, and email address.
• Booking details such as check-in date, check-out date, guest count, room preference, and special requests.
• Messages you send us through forms, WhatsApp, email, or phone.
• Payment-related details needed to reconcile advance payments, refunds, or confirmations.
• Technical data such as browser type, device information, pages visited, and approximate location derived from IP address.

How we use information

We use the information we collect to:

• Respond to enquiries and confirm bookings.
• Process advance payments and share payment confirmation instructions.
• Send booking-related updates, reminders, and guest support messages.
• Handle cancellations, refunds, and booking changes.
• Improve our website, services, and guest experience.
• Protect against spam, fraud, abuse, and security issues.

Payment and communication partners

Payments are handled through UPI and related payment apps or providers. We may also use service providers for email delivery, analytics, hosting, and messaging. These partners only receive the information needed to perform their services.

If you contact us on WhatsApp, your message content is processed according to WhatsApp's own privacy practices in addition to ours.

Cookies and analytics

Our site may use cookies, pixels, and similar technologies to remember preferences, measure traffic, understand campaign performance, and improve the website. We may use analytics and advertising tools such as Meta Pixel or comparable services.

You can manage cookies through your browser settings, but some features may not work properly if cookies are disabled.

How we share information

We do not sell your personal information. We may share limited information with:

• Staff and partners who help us manage bookings and guest communication.
• Trusted vendors that provide website hosting, analytics, messaging, and payment-related services.
• Authorities if required by law, court order, or to protect our rights and safety.

Data retention

We keep booking and communication records for as long as needed to manage your stay, resolve disputes, comply with legal obligations, and maintain business records. We delete or anonymise data when it is no longer required.

Your choices

• You may request access to, correction of, or deletion of your personal information where legally permitted.
• You may opt out of marketing-style communication, though we may still send essential booking and service messages.
• You may disable cookies through your browser settings.

Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

Contact us

For privacy questions or requests, please contact Kabini Kaanana by TwoFrogs using the contact details listed on our website.